Refund Policy

Effective Date: 11/11/2026

Grow My Clinic, LLC provides digital marketing, advertising management, creative production and appointment-setting services to medical clinics. We do not sell physical products, so there is nothing to return. This policy explains when a refund is available and how to request one.

1. Service Fees

Our services begin as soon as an engagement starts (onboarding, campaign build, creative production and ad management). For that reason, setup fees, management fees and commission fees are non-refundable once paid, as set out in our Terms of Service and the client's signed Growth Partner Agreement. Dissatisfaction, performance concerns or early termination do not qualify for a refund. Any Performance Guarantee in a signed Agreement is governed by that Agreement.

2. Advertising Spend

Advertising spend paid directly to Meta or other advertising platforms is paid to those platforms, not to Grow My Clinic, and is not refundable by us.

3. Billing Errors (Refund Eligible)

If you were charged in error (for example, a duplicate charge, a charge for the wrong amount, or a charge made after a properly submitted cancellation took effect), you are entitled to a refund of the incorrect amount.

4. How to Request a Refund

Email team@growmyclinic.co within 30 days of the charge, with the subject line "Refund Request."
Include your name, clinic name, the date and amount of the charge, and the invoice or receipt number.
We will review your request and reply within 5 business days.
Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank may take additional time to post the credit.

5. Cancellations

After the initial term stated in your Agreement, services continue month to month. To cancel, send thirty (30) days' written notice to team@growmyclinic.co and complete an end-of-service meeting. No charges will be made for service periods after cancellation takes effect. Prepaid fees for periods already started are not refunded.